Frequently Asked Questions

If you don't see an answer to your question just hit us up!

How do I download my purchased files?

- If you purchase a product off of my site you should see it download instantly! Every download also gets sent to your email. If it doesn't, please contact me ASAP!

Do you offer refunds?

- Because I sell digital products, all sales are final. However, if you have any issues with the pack working, or can't figure out how to use it, message me and we can work something out.

How do you make your products?

- I make all products using the Adobe Creative Suite and my imagination. I also draw a lot of inspiration from my fellow creators.

Do you shoot music videos?

- Yes, I was shooting a lot before Covid-19 and plan to shoot more after I get my vaccine in 2021.

Will your products work in software like Sony Vegas or Final Cut Pro X?

- Yes, you will just have to apply different effects to some of the files but there are plenty of great tutorials on YouTube that will show you how everything works. Message me if you're having trouble!

Are your products in 4k?

- Not at the moment, but they are still 1080p full HD quality.

I'm not sure how to use this product, can you help me out?

- With every product I include a guide that explains how to use everything. If you still can't figure out how to use the pack you've downloaded, message me!

Can I send you my footage to be edited?

- Yes. Please reach out to us and describe your project so we can get started!

Do you have a YouTube channel?

- Yes! To see some of my work and tutorials please visit Venter Visuals on YouTube!